Terms, Conditions and Security

Security Statement and Policy

We understand that clients can be anxious about online security.

Any one accessing the ACP Solutions web site are assured that from the moment that they enter the web site through to leaving the site and whilst using the shopping cart and online payment system, they are protected by the most up to date and secure protection available.
The ACP Solutions web site is protected by its own 128 bit encryption SSL certificate provided by GeoTrust.
All credit card transactions are handled by SecureTrading, the largest UK supplier of secure online services who offer a secure online credit and debit card service on a third party site.
No credit card details entered via the shopping card are accessible to ACP personnel.
The ACP Solutions shopping cart is administered via secure servers. No ACP Solutions staff can access client passwords.


Name & Registered Office:
ACP Solutions Limited
Unit 8
Nailsworth Mills Estate

These terms apply to your use of this website, including any orders you place through it. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms. These terms do not affect your statutory rights.

You are solely responsible for any orders submitted to our website.

Access to the website:
We will try to ensure that the website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

Placing an order:
When you place an order through the website, we will send an e-mail to confirm that we have received the order.
The order will not be accepted until a full payment is received for all products and any related delivery charges.
Orders represent an offer to purchase a product, the offer is only accepted when we have sent you an e-mail to confirm your order. We reserve the right to reject any order for any reason.
All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible.
If we have an out of stock product that is part of an order and we cannot contact you, we shall refund the purchase price where payment has already been made.
Orders may only be placed by persons aged 18 or over.

We are not able to process orders or deliver on UK Bank Holidays and Weekends.

In all cases, you will be kept informed and updated of delivery schedules.

Delivery personnel are unable to enter private residences due to insurance guidelines. Delivery will be as close as possible to the delivery address. The recipient of the products is responsible for any additional lifting once the delivery has been made.

Please ensure you provide your telephone number and e-mail address when you place an order.

All deliveries must be signed for by a person aged 18 or over.
If no one is available to take the delivery, the courier will leave details at the address to rearrange delivery.

All prices stated in the websites catalogue may be altered by the Company at any time without giving notice to the Customer.
We are under no obligation to provide the product to you at the lower price after we have sent you an order confirmation e-mail.

You may cancel orders (unless they’re placed for made-to-measure, these cannot be cancelled) at any time before they are dispatched to you. Please email info@acpsolutions.co.uk or ring 0800 838098 with your order number, postcode and contact telephone number.

Damaged Products:
If the product is faulty or delivered damaged we will exchange the product or provide you with a full refund, only if we are informed of the fault within 7 days of the date the product is delivered to you. 
If you email info@acpsolutions.co.uk with pictures of the damaged product for proof, we can dispatch a replacement or give you a full refund. All refunds with be made to the card/account used to purchase the product.

Products No Longer Required: 
To return the product, it must be in its original condition within 7 days of the date it was delivered to you.

To arrange for the product to be collected, please email info@acpsolutions.co.uk, with your order number and the details of the product to be returned. You will be charged for the cost of the return.
Your refund will be processed once the returned product has been received and inspected. All refunds will be made to the card/account used to purchase the product.
Unless you are a ‘consumer’ (as defined in the Consumer Protection (Distance Selling) Regulations 2000), the delivery charges are not refundable and we shall be entitled to deduct a reasonable restocking charge from the amount to be refunded to you. 
Made to measure / special order products cannot be returned unless faulty.
Refunds are not available on ‘free with purchase’ items, unless all other products are returned.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Controlling your personal information:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

The information contained on this website is for general guidance only. Whilst we make every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from and appropriate professional.
We reserve the right to change or update any website content, prices or products at any time without prior notice.

Our liability in relation to any order placed by you shall be limited in accordance with our Sales Terms.
To the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

This does not include or limit in any way our liability:
a) for death or personal injury caused by our negligence;
b) for fraud or fraudulent misrepresentation; or
c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
We will not be liable to you where we are unable to perform our obligations due to matters outside our control.

Should any term be found to be invalid or unenforceable, it shall, to such extent, be deemed severable and the remaining terms shall continue in full force and effect.
We reserve the right to make changes to these terms in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms each time you access this website.
The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in mainland United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.